The Director of Ticket Operations plans and oversees the execution of all ticketing and sales related operations for Harvard Athletics and external events.

Job-Specific Responsibilities:

Ticket Office Operations Management

• Create new strategies, including sales campaigns and dynamic pricing models, aimed at increasing revenue through multiple channels.
• Manage ticket office operating budget.
• Directly advise senior leadership with regards to current initiatives and new project ideas.
• Manage the back-end ticketing system and ticketing hardware, including the building all of events/offerings.
• Oversee the season ticket renewal process for all revenue-generating sports with an emphasis on customer retention.
• Manage the complimentary ticket lists at all home athletic contests and post-season events to ensure compliance with NCAA regulations pertaining to ticket distribution.
• Oversee relationship with league and non-conference counterparts to coordinate ticket allocations and off-site events.
• Handle daily and event financial reconciliation.

Ticket Office Staff Management

• Hire, train, schedule and manage all ticket operations staff (full-time employees, interns, and gameday workers). Responsible for performance management.
• Support outside sales team, with a focus on providing support and services to help maximize sales and new business.
• Serve as on-site manager for game-day event operations for ticketed sports and external rentals.

• Creates and implements strategic initiatives aimed at improving efficiency and effectiveness of operations and staff.
• Collaborate with other external areas (Marketing & Multimedia) develop and implement initiatives aimed at increasing revenue and growing customer database.
• Manage and create content for ticketing website, email marketing platform and CRM system.

• Serve as point-of-contact for ticket sales with University departments including, but not limited to; Harvard Alumni Association, Dean of Students Office, Office of Community Affairs, the Graduate Council and Graduate Schools.
• Manage the distribution of tickets to off-site events such as Harvard/Yale, the Beanpot, Ivy League Basketball Tournament and post-season events.

Basic Qualifications:

• Bachelor’s degree required
• 3+ years of ticketing and/or sales experience

Additional Qualifications and Skills:

• 1+ years of managerial experience
• Knowledge of various ticketing, email marketing, and CRM platforms (Paciolan, Eloqua, Salesforce).
• Outbound sales experience
• Familiarity with the secondary ticket market
• Experience using Adobe Suite (Photoshop, Premiere, InDesign, etc.)
• Experience using Microsoft Office Suite, specifically Excel

Working Conditions:

• Evening and weekend work required.

Work Format:

• On-Site

Physical Requirements:

• Must have the ability to lift and move objects that weigh no more than 50 lb.

About Harvard University

Harvard is a highly selective liberal arts college whose mission is to educate citizens and citizen-leaders for our society. The College is a residential institution of nearly 7,000 undergraduates and is located in Cambridge, MA. Harvard is deeply committed to the intellectual, social, and personal transformation of its undergraduates during their four years at Harvard. The Department of Athletics offers 42 varsity programs for men and women, more than any other Division I school in the United States. By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes. Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ...ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

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