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The Assistant Director of Ticket Operations is responsible for managing ticket operations for assigned sports, including event setup, season and item builds, ticket sales and distribution, reporting, and game day operations. This position serves as the primary ticket office liaison for Baseball and additional sports as assigned, ensuring accurate ticketing system management, efficient event execution, and exceptional customer service. The Assistant Director also oversees the recruitment, training, and supervision of part-time student ticket staff while supporting the overall mission of the Athletics Ticket Office.
This position is designated as weather/event essential. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Minimum Qualifications:
Bachelor’s degree from an accredited institution of higher education
At least one year of ticket operations experience in collegiate athletics, professional sports, entertainment venues, or a related industry
Experience providing customer service and resolving ticketing-related inquiries and issues
Preferred Qualifications:
Master's degree from an accredited institution of higher education
Experience utilizing Paciolan or similar ticketing platforms for event builds, inventory management, ticket sales, and reporting
Experience with Salesforce, ARMS, eQuery, or similar CRM and donor management systems
Experience working in Division I collegiate athletics, professional sports, or a live-event venue environment
Experience hiring, training, scheduling, and supervising part-time, student, or temporary staff
Knowledge, Skills, & Abilities:
Knowledge of and compliance with specific NCAA, SEC, and institution rules that relate to this position
Excellent written and verbal communication skills with the ability to effectively communicate operational objectives and procedures to internal and external stakeholders
Proven ability to balance multiple projects simultaneously while meeting tight deadlines
Ability to work and interact with staff, faculty, and student-athletes
Ability to work extended hours, holidays, and weekends as needed
Ability to travel to away sporting events as needed
Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations. Ten colleges and schools serve more than 27,600 students with 200+ academic programs. U of A students earn nationally competitive awards at an impressive rate and represent all 50 states and 120 countries.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. Arkansas is a natural wonder of forests, mountains and lakes framed by picturesque riv...ers and streams. Some of the best outdoor amenities and most spectacular hiking trails are a short drive from campus.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
