Reporting directly to the Director of Ticket Sales & Retention, the Assistant Director will be responsible for developing, implementing, and coordinating tickets sales campaigns across all sports and while providing exceptional customer service through each interaction.

Core duties for this role include, but are not limited to:

Processing ticket transactions.

Providing phone and in-person customer service to fans.

Handling customer service issues and ensure they are efficiently resolved.

Working with coaches, staff & administration to plan, implement and execute ticket sales plan, driving revenue and attendance.

Interacting & collaborating with Ticket Sales, Ticket Operations, Development, Marketing and Strategic Communication departments.

Consistently meeting or exceeding on agreed upon number of contacts weekly by phone call, email, and face-to-face meetings and sales goals.

Selling ticket packages (full season, mini-plans, individual games, group and theme days).

Managing a database of assigned leads in an organized, detailed and efficient manner.

Mastering all ticket sales software and technologies used in selling tickets.

Building relationships with accounts and prospects through seat visits and call campaigns.

Attending and actively participating in weekly sales meetings by providing input on creative sales ideas and feedback on the daily experience within the role.

Assisting department staff members with ticket fulfillment duties and other support-related tasks.

Performing other related duties as assigned.

About University of Missouri

Established in 1839, the University of Missouri knows what it means to be first. We were the first public university west of the Mississippi River. We are home to the world’s first journalism school. We started the tradition of homecoming. As a flagship, land-grant institution and one of only 65 universities across the U.S. and Canada to be a member of the prestigious Association of American Universities, we are a campus where empathy, innovation and hard work combine to solve the world’s grand challenges. Our community of students, faculty and staff enhances bovine reproduction, composes award-winning music and generates life-saving radioisotopes in the most powerful university research reactor in the country. We tackle diverse problems because Missouri is a diverse state — from the southern Ozarks to the northern plains. We are Mizzou, where Black and Gold runs deep and Truman the Tiger embodies our bold spirit.

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