The University of Miami has a great opportunity for a Manager, Client Experience to work in Miami, Florida. The Hurricane Club’s focus is to provide world-class customer service, through relationship-based service skills to increase Season Ticket Holder and donor loyalty, customer satisfaction, and retention rates. The Manager, Client Experience is directly responsible for all retention and revenue goals associated with a defined base of existing season ticket holders and donors including renewals, referrals, add-ons, and upgrades for luxury suite holders, premium seating areas, club seat areas, and Hurricane Club accounts. Moreover, the Manager, Client Experience will develop excellent relationships with accounts and deliver customized communications, events, programs, and benefits