About Central Park and the Central Park Conservancy
Central Park is one of the most famous and beloved urban public spaces in the world. Designed by Frederick Law Olmsted and Calvert Vaux in 1857, the 843-acre park was the first purpose-built public park in the country and is a National Historic Landmark. The Central Park Conservancy, a private not-for-profit organization, was founded in 1980 to rescue the Park which had fallen into serious disrepair. Since that time, the Conservancy has overseen the investment of approximately $1 billion in the restoration of the Park, and now hosts over 40 million visitors a year.
The Conservancy’s mission is to preserve and celebrate Central Park as a sanctuary from urban life. The City of New York has formally entrusted the care of the Park to the Conservancy which is responsible for every aspect of its care, including landscape maintenance, capital improvements, and the visitor experience. Committed to sharing the best practices in urban park management, the Conservancy also serves as a resource for other NYC parks and for public-private partnerships around the world. The Conservancy employs roughly 325 people and has an operating budget of $80 million.
The Conservancy recently completed a seven-year plan, Central Park Conservancy, A Plan for the Stewardship of Central Park: 2020-2027, which focuses on the ongoing capital investment of the last four decade’s investment of more than $1 billion into Central Park.
The Position:
Reporting to the Director of Park Maintenance, the Manager of Facilities Maintenance is responsible for leading and overseeing the day-to-day operations of the cleaning and maintenance of public bathrooms, visitor centers, and staff areas. The Manager is part of a leadership team responsible for training, monitoring performance, and building accountability. The Manager is expected to work across departments and with other staff to collaborate and support parkwide events and operations. The Manager schedule is determined by the needs of the department, which operates 7 days a week, 365 days of the year.
Essential Duties:
Supervisory Responsibilities
Responsible for onboarding new staff, leading staff trainings in customer service, safety, and cleaning standards and techniques
Responsible for leading a diverse team and establishing work and vehicle schedules to meet daily and weekly workloads and projects for cleaning and maintenance of public and staff areas
Develop an inspection program and ensure that supervisors are conducting daily inspections for cleanliness and taking corrective action including submitting and tracking work requests through a computer-based work order system
Monitor productivity, compliance with standards, and status of work assignments and take appropriate action with staff to build staff accountability
Provide regular feedback to staff using established performance standards to support their professional development within the organization
Organize and lead regular staff meetings and trainings to share information, review safety procedures, and promote team building among staff and supervision
In collaboration with the Director of Park Maintenance, perform hiring, performance reviews and discipline of staff and make recommendations for improvements
Collaboration
Coordinate with other departments and city agencies to respond to emergencies and support events
Collaborate with Managers Park Operations to achieve set work plan goals
Interact with Park patrons in a professional manner and respond to staff needing support with difficult interactions or emergencies
Program Management
Perform and utilize inspections to plan and execute an annual facilities maintenance plan and schedule accordingly
Use computer-based management systems for generating work orders, asset and vehicle management, purchasing, monitoring inventory and expenses, scheduling, and timekeeping
Maintain inventory and ensure proper care/storage of all tools, carts, equipment, and supplies to support the facility maintenance functions
Responsible for the development of and adherence to the department’s budget
Respond quickly to emergency situations including but not limited to storms and snow events
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed
Minimum Requirements
Bachelor’s Degree from accredited college in a related field; 10+ years of increasingly responsible experience in facility maintenance, construction, or related field including a minimum of 5 years in a position that supervised staff; or
Education and/or experience equivalent to “1” above. All candidates must possess the 5 years in a position that supervised staff with different skill levels and job duties
Valid Drivers’ License that must be maintained for duration of employment
Possess a fundamental understanding of custodial standards, executive housekeeping, or park maintenance. Experience in urban schools or parks is desirable
Completion of the Cleaning Management Institute basic custodial training from ISSA is desirable. Ability to obtain certification within 60 days of hiring is required for this position.
Strong computer literacy including an understanding of technology and its application; knowledge of spreadsheet and other software applications that may be utilized in facilities, security, space scheduling, work order control, inventory, GIS, and data management
Ability to communicate effectively orally and in writing
Preferred Qualifications:
One or a combinations of the following certifications: Advanced Custodial Training certification (ISSA), Facilities Maintenance Professional (FMP), Certified Facilities Management (CFM), Certified Park and Recreation Professional (CPRP), or equivalent Industry standard
Ability to view challenges and problems as opportunities for growth and transformation
Ability to identify, analyze, and solve problems using a high degree of independent judgement and personal initiative
Salary range: $79,700K to $102K (based on level of experience)
Note: This is an on-site position.
DIVERSITY, EQUITY & INCLUSION
The Central Park Conservancy’s work is guided by the belief that Central Park, and all public parks, must be managed and actively protected as an inclusive and democratic space for all.
Working closely with our New York City partners, we will always strive towards creating and sustaining a sense of belonging for all visitors and advocating for equitable and accessible public use of the Park.
In service of this belief, we are committed to fostering a workforce and organizational culture that is as diverse as Central Park itself and the dynamic city it serves.
Safety Requirements
Establishment and maintenance of a safe work environment is the shared responsibility of this organization and employees at every level. The Conservancy will make every effort to assure a safe environment and be in compliance with federal, state, and local safety regulations. Employees are expected to obey safety rules and to exercise caution in all their work activities. Accordingly, employees should be aware of any hazards, which could cause an injury or accident (e.g., spills, obstacles in walkways, etc.). If an employee discovers a potential dangerous condition, he/she should alert other employees and notify his/her supervisor immediately.
