The University of Kentucky Athletics Department is currently seeking candidates for a paid intern position in the Ticket Office unit. Under the general direction of the Assistant AD for Ticket Operations, with specific supervision provided by his/her designees, this position will assist full time staff members in the coordination and operation of all ticketing functions for varsity sports and other special events. The University of Kentucky Athletics Department sponsors 22 varsity sports and provides ticketing services for Football, Men’s Basketball, Women’s Basketball, Baseball, Softball, Volleyball, Gymnastics, Men’s and Women’s Soccer, and Track & Field.
This internship is designed to expose the individual to all aspects of ticket operations, while using the Archtics computerized ticketing system. The objective of the internship is to help the individual learn all aspects of athletic ticketing, including customer service management, day-to-day operations, game day management, innovative ticket sales strategies, fiscal responsibility and a greater understanding of the athletic department as a whole.
The Ticket Office Internship is a temporary one-year commitment beginning in July 2021 and ending in June 2022. The internship may be renewed for a second one-year term at the discretion of the Assistant AD for Ticket Operations. Review of applications will begin immediately and continue until a qualified applicant has been selected. Please include three professional references along with the resume and cover letter.
Responsibilities include but are not limited to:
(1) Operations • Provide daily coverage for ticket office phones and windows, while demonstrating exemplary customer service skills to ensure a first-class fan experience. Effectively and accurately answer inquires, explain policies, educate fans and resolve issues. • Responsible for using the Archtics system to assist with order entry and customer inquiries regarding ticket and donation accounts. • Assist in the planning, supervision and operations at athletic events (including ticket sales, will call, ticket resolution, access control and complimentary admission gates). • Coordinate and/or assist with managing ticket operations for assigned sports. • Assist in the training, supervision and support of student staff. • Manage and process inbound and outbound mailings. • Assist with daily printing of tickets and organization and distribution of will call tickets. • Prepare invoices and receipts for customers as requested. • Work in a professional and positive manner with various internal departments including event management, facilities, development, marketing and strategic communications. • Active participation in weekly ticket operations staff meetings. • Manage ticket office beginning and end of day duties.
(2) Systems & Finance • Assist with season ticket payment plan compliance. • Assist with daily reconciliation of sales and batch reporting. • Assist with student ticketing systems processes and operations. • Assist with implementing and testing purchase processes. • Assist with billing inquires in a professional manner.
(3) Communications, Customer Service & Sales • Proactively sell season tickets, mini-plans, single-game tickets, group tickets and annual fund donations. • Assist with renewing, servicing and retaining accounts by providing exemplary service and responding to customer needs. • Recommend improvements for the customer ticketing experience. • Assist the Marketing Department with coordinating youth and group admissions. • Assist in monitoring the ticket office website for necessary updates. • Conduct annual ticket pricing research. • Assist with fan engagement initiatives, tabling at events and other special projects.
(4) Other duties as assigned. Responsibilities are subject to change as needed for departmental efficiency and based upon interests.
Bachelor’s Degree from an accredited institution in business, sports management, or related field.
Experience working in a customer service role or setting.
Must be fully committed to delivering an exceptional guest experience for every customer by effectively responding and attending to customer needs.
Demonstrated sense of initiative and the ability to work independently and as part of a team.
Extra consideration will be given to qualified candidates with previous experience working in a ticket office setting or with the Archtics ticketing system.
This position requires the flexibility to work extended hours, including nights, weekends and some holidays in addition to weekly office hours. Must work all home football games and other ticketed events as assigned.
Additional Salary Information: This position is paid biweekly and compensated between $11-$12 per hour with the opportunity to earn overtime.
Internal Number: DU07841
About Univeristy of Kentucky Athletics
The University of Kentucky has a rich tradition of excellence in collegiate athletics, both in the teams it fields and in the student-athletes that participate. The Athletics Department sponsors 22 varsity sports that compete at the Division I level in the National Collegiate Athletic Association (NCAA). The UK Athletics Department is a self-supporting, fully-funded athletics department that provides to its student-athletes in each sport the maximum amount of financial aid allowed by NCAA rules. The Wildcats also are a charter member of the highly competitive Southeastern Conference (SEC). Only men’s soccer (Conference USA) and UK’s lone co-ed sport – rifle (Great American Rifle Conference) compete outside the SEC.The Athletics Department is dedicated to running a first-class program with integrity while keeping the focus on the student-athlete. Its overall vision is to educate student-athletes through graduation and compete for championships in all sports within a framework of fiscal integrity, a commitment to diversity in all areas, and compliance with University, state, Southeastern Conference, and National Collegiate Athletic Association rules. As an integral part of its long t...erm vision, Athletics continues to expand resources and the tremendous progress already shown toward broad-based excellence. The intercollegiate athletics program promotes athletics and a culture of commitment toward the overall success for the University of Kentucky and the Commonwealth. UK Athletics is supported with restricted gifts and with funds generated through athletic activities.