Associate Director of Development Operations

A Bachelor's Degree and two years of relevant work experience are required. Four years of relevant work experience are preferred.

The Associate Director of Development Operations is responsible for the following duties:

• Provide excellent customer service
• Answer phone calls, assist donors, process payments
• Manage and submit departmental invoices
• Assist with the planning and execution of marketing campaigns for annual fund membership campaigns, season and single-game ticket sales, special events, and Bear Foundation membership
• Write and develop content for use in email marketing
• Identify trends and monitor key performance indicators for athletics revenue and engagement
• Serves as a liaison to data warehouse and automation partners
• Assist in donor identification, cultivation, solicitation, and stewardship
• Responsible for the coordination and execution of special events
• Create and maintain annual fund events and solicitations calendar
• Manage the hiring and retention of graduate assistants and student workers
• Develop and train student staff to offer the highest customer service that enhances the brand of the Bear Foundation
• Work directly with ticket sales team to coordinate communication and customer service efforts related to donors and season ticket holders
• Assist on game days with donor relations and customer service needs
• Prioritize and complete ongoing tasks following established departmental guidelines and policies