Under the direction of the Assistant Athletic Director for Ticket Operations, with additional direction from Associate/Assistant Ticket Directors the Ticket Office Assistant Interns will assist with all areas related to the daily and game day ticket operations of the Athletic Ticket Office. Duties include managing ticket sales and operations for all ticketed events. In addition, this position will support call center operations, e-mail correspondence, student staff supervision and other duties as assigned.
For a full position description and to apply, visit: http://jobs.hr.wisc.edu/cw/en-us/job/497441/ticket-office-assistantintern
NOTE: This is a one-year, paid, full-time appointment with the potential for a mutually agreed upon second one-year appointment for no more than a total of two years.
Knowledge and Skills
Public relations and customer service skills. Working with a wide variety of internal and external customers, including donors, season ticket-holders, the general public, university staff and students.
Effective decision making and problem solving skills with the ability to act as an authority without seeking counsel on important matters.
Organizational skills with the ability to handle multiple tasks and details efficiently, often with numerous interruptions.
The ability to be resourceful and to manage the unit independently at various times, while eliciting the support of peers and subordinates by being a leader.
Excellent interpersonal communication skills.
Superlative oral and written communication skills.
Experience with proper cash handling, credit card security, and storage of valuable commodities like tickets and ticket stock.
Knowledge of Microsoft Office software including Word, Excel and Power Point.
Working knowledge of Big Ten and NCAA rules and regulations.
Ability to work with a diverse group of people and establish effective working relationships with a multitude of department employees.
The ability to handle high pressure situations and meet deadlines while being courteous, following appropriate customer service standards to vendors, customers and co-workers.
The ability to create sales timelines and schedules, and to perform said duties within a specific time frame, and to get others to perform such duties within that timeframe.
Experience with generally accepted ticketing procedures and knowledge of computerized ticketing software.
Internal Number: 104167
About UNIVERSITY OF WISCONSIN-MADISON
The Division of Intercollegiate Athletics at the University of Wisconsin-Madison dedicates itself to the mission of providing athletic opportunities to a wide range of students in an environment in which all student-athletes can achieve their academic and competitive goals. The Division strives to provide equitable opportunities for all student-athletes and fosters the principles of sportsmanship, respect and fair play on the field of play. The Division sponsors teams in 23 sports (12 women, 11 men) competing under the regulatory guidelines established by the National Collegiate Athletic Association (NCAA), the Big Ten Conference, the Western Collegiate Hockey Association (WCHA) and the Intercollegiate Rowing Association (IRA).
UW-Madison is located in the heart of Madison which is the state capital and the state's second largest city. Madison has a solid and long standing national reputation as a vibrant and thriving city.